FAQ

Our items, being customized, are not in stock but are produced just in time.

It is possible to pay by credit card, bank transfer or PayPal.

It is possible to check the status of orders by accessing the reserved area.

You can make purchases in the following ways:

- on the website www.pictaolens.com;

- by sending an email to: ordini@pictaolens.com.

1. Check the customer's name on the package;

2. Check the number of packages which must correspond to that indicated on the delivery note;

3. check the condition of the packages, indicating the presence of any bumps, crushed corners, holes;

4. check the exact correspondence of the products between what was delivered and what you ordered.

If the shipment is not compliant:

a) report imperfections to the courier;

b) contact customer service within 5 working days of delivery by sending an email to spedizioni@pictaolens.com

Yes of course, it is possible to associate a billing address and a shipping address to your profile.

No, for shipments outside Italy the costs are not included. For more details write an email to spedizioni@pictaolens.com.

Certainly. For deliveries abroad write an email to spedizioni@pictaolens.com.

Yes, it is possible to change the delivery address before entrusting the product to the courier.

In case of absence on delivery, the courier will leave a notice to signal the passage. He will make a second attempt in the following days and in case of non-delivery the product will be collected at the branch.

Shipping costs are included in the price of the item for deliveries made in the Italian territory.

Delivery times are approximately 7-10 working days from receipt of payment.

You have 10 working days to make a return. The product must be intact, packed in its original packaging and complete with all accessories. It is not possible to return custom-made or personalized items.

A picture is also achievable in different sizes. For more information write an email to: info@pictaolens.com

The product is "made in Italy".

The perfume lasts about 30 days. However, it is possible to order the refill.

The paintings are available in 3 different standard formats:

- Small: width: 38.7 cm; depth: 3.0 cm; height: 38.7 cm.

- Medium: width: 52.7 cm; depth: 3.0 cm; height: 52.7 cm.

- Large: width: 94.7 cm; depth: 3.0 cm; height: 94.7 cm.